1. Services

Taspro Cleaning Solutions (ABN 44 396 201 155) provides professional cleaning services across Sydney NSW, Melbourne VIC, Perth WA, and Launceston TAS. By booking a service, you agree to these terms.

2. Bookings and cancellations

Bookings are confirmed once you receive written confirmation from us.

Cancellations require at least 48 hours' notice prior to the scheduled service. Cancellations made with less than 48 hours' notice may incur a late-notice fee.

If a cancellation occurs once our cleaner is en route to, or has arrived at, the property, additional charges may apply to cover travel costs and staff time already committed to the booking.

We reserve the right to reschedule a booking in the event of unforeseen circumstances, such as staff illness or extreme weather, and will provide as much notice as possible.

For urgent cancellations or schedule changes, please contact us directly on 0488 853 112 (Call, SMS, or WhatsApp) or (08) 7081 6811. These lines are monitored regularly and are the fastest way to reach us.

3. Satisfaction guarantee

If you are unsatisfied with any aspect of our service, please contact us within 24 hours and we will return to address the issue at no additional charge. This guarantee applies to items covered in our standard checklist.

4. Access to property

You are responsible for providing safe and legal access to the property at the agreed time. If our cleaners cannot access the property, a cancellation fee may apply.

5. Liability

All Taspro cleaners are fully insured and hold Public Liability Insurance. Any claims for damages must be reported within 24 hours of the service. Our liability is limited to the cost of the cleaning service.

6. Payment

Payment is due as agreed at the time of booking. We accept credit card and bank transfer (AUD). Prices are inclusive of GST unless otherwise stated.

7. Governing law

These terms are governed by the laws of Tasmania, Australia. Any disputes will be subject to the jurisdiction of Tasmanian courts.

8. Contact

Questions about these terms? Contact us via our form or call (08) 7081 6811.

Terms of Service