1. Who we are

Taspro Cleaning Solutions (ABN 44 396 201 155) operates from Launceston, Tasmania. We provide professional cleaning services across Sydney NSW, Melbourne VIC, Perth WA, and Launceston TAS. You can contact us via our contact form.

2. Information we collect

We collect personal information only when you interact with us — for example, when you request a quote, make a booking, or contact us. This may include your name, email address, phone number, and service address.

3. Call, SMS and email monitoring

Taspro Cleaning Solutions records and monitors inbound and outbound telephone calls, SMS messages, and email communications. Recording may occur for any of the following purposes:

Quality assurance and staff training
Accurate record-keeping of booking instructions and service requirements
Dispute resolution and complaint handling
Compliance with our legal and regulatory obligations

By contacting us or accepting a call from us via phone, SMS, or email, you acknowledge and consent to your communication being recorded and stored. Recordings and related records are retained securely and accessed only where necessary for the purposes listed above. You may request access to records relating to your communications by contacting us.

4. How we use your information

We use your information to fulfil your booking, communicate about your service, and improve our offerings. We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies to improve your experience. You can control cookie settings through your browser. We use analytics cookies to understand how visitors use our site.

6. Data security

We take reasonable precautions to protect your personal information from misuse, loss, and unauthorised access. Our website uses HTTPS encryption.

7. Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us via our form.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be available at this URL.

Privacy Policy