The Most Questions We Have Had

All you need to do is fill in the booking form and you’ll get a quote instantly. Our system will use the number of bedrooms and bathrooms to estimate the size of your home and then calculate how much time is need to give you a thorough and high quality clean.

If you need an end of lease clean, then make sure you select the ‘bond clean’ extra. Adding this extra will add more time to your job and tell the cleaners to do a few extra things that your agent or property manager will expect.

The ‘bond clean’ extra includes:

• oven cleaning (including the trays),
• some time for window cleaning (including 1 set of sliding doors; if you need more time, the cleaners will advise on the day),
• cleaning inside of all cupboards and drawers,
• cleaning light fittings, skirting boards, range hood, extractor fans, and so on

Our online quotation system assumes that:

1. You’ve entered the information correctly and followed the instructions
2. You’ve not omitted any optional extras you may need
3. Your home is in good condition
4. Your property is comparable in size and layout to other properties with the same number of bedrooms and bathrooms

In 95% of cases, the quotations provided by our software are correct. However, if you omit information, your home is in a poorer condition than average, or your property is larger than the average property with the same number of bedrooms and bathrooms, then your service may require additional time.

If that is the case, then our professional cleaners will notify you on the day of your service and ask for approval of additional time. If they do this, please be aware that their intention is to ensure that you get your bond back. Our cleaners don’t work miracles and need sufficient time in order to complete the service properly.

Our cleaners follow a checklist that is approved by property managers and agents all over Sydney & Melbourne. To see the full checklist, simply scroll down to the checklist section on this page.

When you choose the ‘bond clean’ extra, you get everything that is needed to ensure you get your bond back, including:

• Thorough cleaning of all rooms (bathrooms, kitchen, bedrooms, and living areas);
• Oven cleaning (including the trays);
• Some time for window cleaning (including window tracks and outsides of 1 set of sliding doors; if you have a large home and need more time for the windows or glass doors, then the cleaners will advise you on the day of your service);
• Cleaning inside of cupboards and drawers (1 hour of labour included);
• Cleaning of light fittings, skirting boards, range hood, extractor fans; the things your agent will typically be looking for during their inspection.

You also have the option to customise your service by adding optional extras, including but not limited to cleaning of walls, blinds, outdoor areas, white goods, and carpet steam cleaning. 

No, carpet steam cleaning is not included as part of the bond cleaning extra because not everyone needs it. If your rental property has carpet, then you may need steam cleaning if:

1.You have pets and/or young children

2. You’ve lived in a the property for a few years

3. Your agent has told you that you need it done

If you need it done, then you can add the carpet steam cleaning extra to your booking. Then select the number of rooms that need steam cleaning – make sure you count any staircases or hallways as a room or they won’t be included in your booking. 

No, the residential carpet steam cleaning machines we use are not really designed to remove stains. 

While residential carpet steam cleaning can remove light, superficial stains that have recently been added to the carpet, it is not the purpose of residential carpet steam cleaning and we do not guarantee the removal of any stains. 

We also do not guarantee the removal of odours or pet hair embedded in carpet fibres. While we will attempt to do this, we cannot guarantee all odours or pet hair can be removed without causing damage to the carpet. 

For carpets that are heavily soiled, stained, or have pet hairs imbedded in them, we recommend that you contact a company that provides industrial carpet steam cleaning services. These companies may charge you for additional treatments that we do not offer. 

The purpose of residential carpet steam cleaning is to improve the hygiene of the carpet. Residential carpet steam cleaning machines use steam to extract dust, pollen, dander, and other allergens.

The process of carpet steam cleaning should not leave your carpet wet. They should be able to completely dry within a short period of time.

An ‘area’ is any carpeted area up to 10 square meters in size. An area can be a bedroom, dining area, living area, hallway, staircase, foyer, landing, walk-in robe, and so on.

If an ‘area’ (e.g. bedroom, living/dinnig, etc.) is larger than 10 square meters, then please consider that section 2 ‘areas’. For example, if your living/dining area is a combined open space and is 12 square meters then please book 2 areas for this section. 

As another example, if you have 1 bedroom that is 11 meters squared, 2 bedrooms smaller than 10 meters square, a hallway, and a combined living/dining area that is 13 meters square, you will need to book 7 areas:

– large bedroom (2 areas)

– 2 regular bedrooms (2 areas)

– hallway (1 area)

– living/dining (2 areas)

If you’ve had pets in your rental property, then your agents will expect you to have a pest control service completed to ensure that there are no fleas in the property.

We offer a flea fumigation pest control treatment that you can add as an optional extra to your service. This will be completed by our service partner the day after your cleaning service. The pest control technician can provide you with a certificate to show your property manager. 

Simply fill in the booking form so we can calculate how much time is needed. Then enter your card details and click book. We’ll match you with an experienced, professional cleaner, and then send you an email to confirm your booking.